Fantastic experience!!Best place I have ever been too. Great help dump station and potable water. Fantastic help and workshop - Malcolm
Wonderful experience!Recently purchased a travel trailer from Bretz Rv and we had a wonderful experience. - David
Best experience!This was one of the best experiences buying our new camper! Thanks to everyone at Bretz!! - Dezeray
Thank YouTHANK YOU SOO VERY MUCH MAURA S. - Maura
Appreciate your helpHis mastery of customer service communications was obvious and his willingness to help us through the day and keep us continuously informed of the progress was much appreciated. - Wayne
AwesomeHarry, Bryan and Mike we’re awesome????????Best place to buy your RV!!! - SUE
Excellent experienceDewey was exceptionally knowledgeable, professional and fair. He made our experience stress less & easy. - Joy
Thank YouYou've helped us on previous annual trips and the service, efficiency, and friendliness have been consistently apparent. - Mc
treated with respectEven though we purchased one of the least expensive rigs on your lot, we were made very comfortable and treated with respect. As we get further into camping we will be back for repairs and upgrades.
Thanks! - John
Everyone was very helpful and courteous. everything was very well displayed, clean and tidy. - Vicki
Joan & I did some extensive shopping around since we are first timers. We purchased our new Airstream from Bretz mainly because of price. Although, we had a dealership hundreds of miles closer to our home we were able to negotiate a significantly better deal with Bretz. Tony led the way on this and gave us good ideas to consider and evaluate. Secondly, we were given superior service once we arrived to pickup the Airstream. Our trailer was ready & waiting. The walk through was thorough and patiently given answering all of our questions. Our new Airstream needed some minor adjustments several months after the sale which was provided under warranty and at no cost to us. Again the parts were ordered and waiting. We were in and out within two hours. It proved to us that our first encounter wasn't just a fluke. Your people are terrific and we are the benefactors. Needless to say Joan and I have promoted your business to others. - Brad
We would like to express our appreciation to Bretz RV for the comfortable buying experience with the purchase of our first RV. Nate Monaco is a very nice young man and exhibited his knowledge and professionalism and represented your company very well as did his mentor Tony. We never felt pressured and he/they answered all of our questions (being first time buyers there were many) with honesty. His integrity stood out as number 1 as we traveled to 5 dealers in search of an RV. We will highly recommend Nate and Bretz RV to anyone we come across who might be looking for an RV. Thanks to your entire staff for a great buying experience. - Arville
We would like to personally recognize the customer service and commitment we received from Sonny.
We have been dealing with him the past few weeks on making a decision on the purchase of a 2014 Fifth Wheel. Sonny's knowledge and professionalism is to be commended. He has been upfront and honest as we have worked with him on this purchase. Sonny is a pleasure to work with and we
would recommend him to any of our family and friends.
We look forward in dealing with your service department throughout our ownership of our New 2014 Keystone Cougar 279 RKSWE and would hope that Sonny's commitment, honesty and integrity of not only him, but your company, will continue with us. - Don
Mark took the time to show us different things to look for in an RV. We appreciated that. - Sarah
I'm tickled to death with this company. I don't want to go anywhere else! - Phill
Sam was extremely helpful. He took the time and listened to us. - Craig
Nice dealership! Marcello was very courteous and a very nice guy. I would be comfortable dealing with him again. - Pat
Honestly, I will say my visit to Bretz was my best experience of the day. I didn't feel pressured, and they were very helpful. - Devin
We recently purchased a 2010 Allegro Bus from your company. The entire process was handled in a very professional and business-like manner. The entire process was enjoyable. Two of your employees, however, went above and beyond the normal in trying to take care of your customers. Jarrod and Mike both went out of their way to be of service to us. We cannot say enough good things about them. Thank you. - Arthur
I think we had a great experience. Everyone we met was very friendly and obviously understood the idea of customer service. - Peter from Helena, MT
Scott was wonderful!Scott was wonderful!
He's helped us for almost two years. We finally made the jump and bought a beautiful RV. - Byron
My husband and I were extremely happy with the service that was provided. My husband was especially impressed with how Richie Winters always included me in their conversations. The Bretz team is awesome! - Terry from Victor, MT
Top to bottom the people in your company are excellent, Myron is always so nice and helpful. They all speak to you and make you feel special. - Gerald from Missoula, MT
Top to Bottom the people at Bretz RV are excellent. Everyone speaks to you and makes you feel special. And as always Myron West is always so helpful! - Gerald from Missoula, MT
We have been blessed with such a great experience!! Tony was great and everyone else who helped us! We will be back and will share this with the people we know! - Sharon from Corvallis, MT
Everyone was so helpful, courteous, and kind! My husband and I were extremely happy with the service that was provided. My husband was especially impressed with how they always included me in their conversations. Your team is awesome! - Jerry from Victor, MT
We have been blessed with such a great experience!! It was the best experience when coming to buy something we have ever had! Tony was great and everyone else who helped us was also great to work with. We will be back and share this with the people we know! - Sharon from Corvallis, MT
We just wanted to let you know how much we enjoyed visiting Tour America. On impulse, we decided to go look around on Saturday. Ryan Rebish greeted us and showed us around the lot. We already had in mind to look at the Springdale Trailers, but we had no intention of buying one. Ryan first showed us the new ones, then the used ones. But, it was the 2009 Springdale that caught our eye. First, I thought it was too big for just the two of us. But, one thing led to another, and well, here we are the new owners of this lovely 2009 Springdale.
We also want you to know what we thought about Ryan's manner. Some salespeople are abrasive and impatient. Not Ryan. We noticed how pleasant his demeanor was, and how he didn't rush us. Patience is a virtue in a salesman, wouldn't you agree? He took his time with us, while responding to our concerns. Moreover, he listened to the things *we* were interested in, instead of trying to tell us what we *should* be interested in.
We never felt rushed. We NEVER felt pressured. I told him I was worried about the trailer being out in the snow since '09 and leakage problems. Showing his sensitivity, he explained in detail just how the roof top is made to prevent that. Then, he showed Carl the not so obvious aerodynamic 'vent cover' on top of the trailer. Carl liked that feature a lot. Both guys noticed that the tires didn't seem to be worn that much, too. Lastly, Ryan even responded to our worries about our cat by suggesting we could possibly carve a hole at the bottom of the bed for her to hide in, if we wanted. Anyway, what a creative fellow and a good "problem solver" he was!
So, we just wanted you to know how much we enjoyed our experience at your RV dealership! The closing process couldn't have been better, and Ryan again, showed his professionalism. We felt really good every step of the way.
Our best to you, - Carl from Billings, MT
ProfessionalWe would like to take this opportunity to express our sincere appreciation to Mike for his professional salesmanship on Saturday March 9, 2013. Mike demonstrated diligence, knowledge, expertise, and great sense of humor in helping us find the perfect 5th wheel to fit our needs,
This is our second time to purchase a recreational vehicle from Tour America and both times have been pleasant experience. We will recommend Tour America to our family and friends for their RV needs. - John
To whom it may concern:
I am writing this to let you know that Ryan Rebish did a great job when we bought our travel at Tour America. He was very knowledgeable about the camper and answered all of our questions. This is our first travel trailer and we appreciate him helping us, Thanks for all of your hard work Ryan. - David from Sheridan, WY
Just a note to thank you again for all the time you spent with us. You were a tremendous help in our selection of the model & floorplan for our trailer. looking forward to getting together in the spring & building our trailer. - Jim from Billings, MT
You really stuck with us though our search and We really did end up with what we wanted. We appreciate your time and efforts. The buying process was very relaxed, We would recommend you and Tour America. - Jim from Billings, MT
We enjoyed working with Ryan because he is a low- pressure salesman. He is very knowledgeable and gets an A+ for patience! - Gary
We had our motorhome in to Bretz Billings for some service work. Everyone was really good, professional and friendly. It is nice to find a business where customer service is important. - Gary
Myron West and John Clawson were both great to work with! Top to bottom the people in your company are excellent. - Gerald from Missoula, MT
Everyone was very friendly and helpful. Our salesmen Jason was very good - never pushed and made our purchase pleasant. - Robert from Bigfork, MT
This was perhaps the most pleasurable sales/service experience I have every had. OUTSTANDING! Every single employee is friendly, helpful, and all had wonderful attitudes. EXCELLENT! - Walter from Victor, MT
What an awesome experience. Best run place we have been in!!! Keep up the great work Bretz! - Kevin from Scobey, MT
Our buying experience was very pleasant. I didn't feel pressured into my decision at all and your selection was hands down the best! - Stephen from Great Falls, MT
We loved Todd Green, great guy, the zero pressure kind! - Darin from Superior, MT
Holly and I would like to thank the Bretz RV staff for the professionalism during the purchase and helpfulness during our travels. Thank you all! - Curtis from Box Elder, SD
You have a great team. I would be proud to own this dealership. Thank you so much! - Roger from Brockway, MT
Enjoyed the ExperienceReally enjoyed the experience, it was the best I have had buying a new major item. - Gary
We have always had an enjoyable experience. - Angie
Everyone was very helpful and went way beyond. It was a pleasant experience buying our motorhome. Thanks! - Ronald from Hughson, CA
my salesmen Richie Winters and Kathy were very helpful. Kathy made the border crossing into Canada very easy. - Gordon from Calgary, AB Canada
Tony Shoupe was very helpful and my wife and I enjoyed working with him. I am 75 years old, you meet a lot sales people in 75 years Tony ranks in the top 1%. Bretz is a very professional organization and we are very happy with our experience. - David from Victor, MT
The employees need to keep doing what they are doing. They do a good job of making you feel very comfortable! - Curtis from Missoula, MT
Jared Schroeder in the parts department was incredibly helpful! He made us feel comfortable with everything! He was our favorite! - Waylon from Kalispell, MT
We were treated so well! Was one of the best experiences with buying something we have ever had! We were so happy with Jeremy Winters & Mike Gornick, you're lucky to have them on the Bretz RV team! - Edward from Bozeman, MT
We came in with cash and Bob Tocci and the whole Bretz RV team worked within our budget to give us exactly what we wanted. Event if someone has a strict budget or thinks Bretz doesn't have quality used items we are proof they do! Thanks! - Robert from Lolo, MT
We are from Utah, but we have purchased from you twice because of your prices and people. We are a loyal customer of your company. - Samuel from South Jordan, UT
You far exceeded my expectations! - Timothy
Sincerely enjoy doing business with you folks! - Clyde
Enjoyable!Jim Knuchel - our salesman - was aces!
Mike made finance almost enjoyable! - Nancy
Scott Tipps was very good! - Darrell
Bretz RV & Marine is a well run organization with over-the-top-Service. - Randy
Tony Shoupe worked with us for about a year. He stuck with us as our interests evolved and answered every question we had. Customer Appreciation Day was quite impressive, and meeting Bob Tiffin and being able to ask him questions about his RVs was a great help in making our choice! - Donald from Butte, MT
We are first time RV owners and Richie Winters explained everything! He even anticipated our questions and made sure he answered them and that we understood everything. It was a most pleasant experience and the Customer Appreciation Day BBQ was great! Whats better than feeling like you are doing business with a friend!! - Ray from Victor, MT
Matt Madsen was great! He went out of his way to make sure everything was good. Even when we lost the RV on the highway. - David from Great Falls, MT
I found everyone extremely friendly! I would do business with Tony Shoupe and Bretz RV again! I feel good about our relationship with our salesman. Thank you Bretz!! - Claude from Missoula, MT
We just wanted to say thank you to everyone involved with letting our 5 year old son go into the money machine for fun and then letting him keep the $3 he won. He was so elated all the way home, and still has his money and continues to talk about it. Thanks again Bretz for everything. - Mike from Butte, MT
Everyone we dealt with was extremely helpful, especially Bob Tocci! - James from Corvallis, MT
Wayde Whitmire did an excellent job of making sure that everything on our used camper was in perfect working condition. We are very pleased with everyone we came into contact with! - Teresa from Florence, MT
Richie Winters was very helpful, understanding, knowledgeable, and friendly! It was also great to meet Dave Bretz, who happens to be one of my snow plowing customers He gave me a wonderful compliment. Thank you Dave ~ from one Happy Customer to another! - Margaret from Missoula, MT
We were very pleased with all that worked with us. Everyone was so kind and helpful! - Chris
My family and I appreciate all the help we have received from your company. I have never been to a business where every employee was kind - no matter how noisy my kids were or how much money we were spending.
All employees that we dealt with were extremely helpful. It was Collin Griffiths who helped make our purchase a breeze and really understood what our family was looking for.
Thank you! - Nathanial
I wouldn't change a thing - you guys are great! - Richard from Grant, IA
Mike Gornick and Richie Winters were very knowledgeable and helpful - Thanks! - Dan
I wanted to share my experience with the entire team at Bretz Rv and Marine with a recent purchase of a smaller Keystone Springdale camper/RV and especially Collin Griffiths. I had been looking to purchase a used camper and checking on-line as well as multiple other sources. I have known Collin for several years at the Peak Athletic Club. I decided to make an appointment to meet with Collin at Bretz more for education on campers and to look at used and possibly new RV’s. WELL the end of the story has me buying a Brand NEW 2012 RV/camper that day. As a former salesman of 10+ years and with much success, I am rarely “sweet talked” into anything. Further still as an owner of a two-fold business, I am also solicited by a myriad of sales reps at least four to five a week with the best product and best deal on the table. Or so they say!
Collin, while certainly a confident salesman, did not have the “buy now or you will regret it” mentality. Collin listened to what I was hoping to do and proceeded to show and educate me on what I wanted to achieve. I knew within a short time I did not wish to go with the used route when comparing interest rates, price, warranty, and upgraded features in a NEW RV. Collin went out of his way and has continued to do so today - after the sale. He helped line me up with the service department, products, features of the camper, and most memorable was a carefully planned surprise for my son.
Dave Bretz has also been incredible as well throughout the all the phases of purchasing process and helpful to the point of getting his hands dirty - (which I felt a little bad for with the nice white shirts and ties.) Mike Gornick, in finance, who I have known for 20 years or more was beyond accmodating in the financing and additional products which I found value and peace of mind. Mike even found a great insurance rate and company. While I have not owned an RV before, both my 13 year old son and I feel confident we understand the many ins and outs of the camper thanks to Jared Schroeder and Jack Shoupe in the service department. Jared took the time to explain and demonstrate things to my son as well as myself, as I requested.
My son, Marshall and I would like to say to the Bretz RV team you are ALL indeed a CLASS ACT! (and in the famous words of Forrest Gump – “That’s all I have to say about that!”) - Joseph from Missoula, MT
Mike, Greg & Jason who showed us through the trailer features and how to them, were all very helpful.
Keep up the "family" atmosphere of your employers. It's obvious all of you care about the company you work for & stand by it. Well done! - Jack
Great Job! VERY satisfied! - Jim from Helena, MT
Todd has worked with us for several years while we searched for exactly what we wanted at a price we could afford. Thank you for your patience and persistence Todd! We were also very impressed with the walk through, what a great idea to have a very knowledgeable parts tech walk you through the operations and features of your new RV! - Michael from Frenchtown, MT
We really appreciated the professional and courteous service that we received. Everyone we encountered was very friendly and helpful - especially our salesman, Scott Tipps. We were also so grateful that we could camp at the dealership overnight. Thanks! - Otto from Camrose, AB
Finally! We are able to purchase an Airstream. It is a premium unit and worth more - regardless of other dealer's proposals! You are the bottom line. The people at the Bretz RV are very nice and warm. Thank you also to Dave Bretz for coming in on your day off! Thanks! - G.R. from Missoula, MT
We have been mobbed several times with folks asking questions about, and wanting to see the inside of our Airstream Flying Cloud. As we had several brochures from you, we gave them the literature with a strong endorsement for your sales staff and Bretz RV.
If you would like us to hand out any more brochures, just let us know. THANK YOU again we REALLY like this unit. - J.
You may relax as I am not writing to complain. In fact, I am writing to commend not only Tiffin Motors for standing behind their product, but I am writing to commend Bretz, RV. I have been RVing for forty years. I have been to many RV repair facilities. I don't think I have ever been handled as well by all the people involved with an issue as I have in this case.
The highest praise I have though, goes to Todd Phillips and Jim Wills at Bretz RV. You can be glad Bretzs is a Tiffin service center. These two young fellows along with an even younger man named Carl treated my wife and I with honesty, courtesy, friendliness, and professionalism like I have not seen in young people in a long time. They were clean cut and affable, easy going, hard working and truthful about dead lines, parts and every aspect of the job. I really felt as though I could trust them, which in this day and age is something hard to find around a mechanics shop. If they said they were going to do something they did it, and did it promptly and professionally. I can't say enough about their demeanor, know how and they way they handled us and our Tiffin Motor Home. I hope this e mail finds it's way to all their supervisors and to the owners of both companies because people like this are a credit to you. - Alvis
This was our first visit to Bretz. We could not be happier. We love our new Springdale. - Thomas from Dubois, WY
My 'team' at Bretz RV and Marine, starting with Tony Shoupe, Bill Logan, & techs Nich and Larry, disproved ANY negative comments we've ever heard about Bretz. They answered all our questions and solved any problem. We couldn't have received better service. Bretz was very accommodating by giving us "Five Star' service. Thank you for everything! - Marvin from Corvallis, MT
Just want to thank your service department and in particular, Jack Shoupe, service writer, for prompt and professional repairs. We were traveling and really appreciated the response. - Reginald from El Dorado Hills, CA
Everyone was very helpful to us!
Your Service Department has been very good to us. They have been on top of the issues we encountered with our new trailer.
Thank you, - Mike from Kalispell, MT
I just wanted to let you know how appreciative I am of Shane, your service manager. He was willing to talk me through a few electrical troubleshooting items on my trailer. I was trying to depart late afternoon last Friday for a camping trip, and he was very helpful when I called into your service department in my desperation.
I also want to thank Scott Tipps (who lives across the street from me) as he also stopped by and was able to help me finally resolve my issue, allowing my family to make our camping trip.
Great support and very friendly. Thank you.
- Chris from Missoula, MT
Want to take a moment to say thanks to the generosity that you and Bretz RV showed to us during our problems with our truck. You came to our rescue and made a tough time pleasant.
We will always remember your generosity and will let other know the heart you showed.
Many thanks, - Chuck from Billings, MT
We had a great trip back home from Bretz, and no problems what so ever, except with speedy gonzales (my Husband). Coming out of Missoula over the pass he (Jerry) looked down......Yep 70 miles an hr!!!No sweat towing the new 5th wheel. I might have to put a governor on that gas peddle. Just kidding. I'm thinking we are really going to be enjoying the new toy all summer.
Thanks so much for all your assistance and information. You are a #1 Top Salesman and a wonderful person to deal with and I'm so happy with our choice. Please thank Tyler also for us, didn't get to say it myself and I'm sure you'll tell him for us. Had a good time with him also, you are all fun to be around and that lessens the stress when making a major investment. - Gail
I wouldn't change a thing about my experience at Bretz RV and Marine. I was brought in by the dealers great reputation and I will recommend Bretz RV and Marine because of the service and care i received. When we got home from Bretz with our 5th Wheel we noticed the shower stall was cracked. We called to inquire about where to get a replacement and Bretz said they would replace the stall, and do it for free! - Robert from Helena, MT
We had an amazing experience. We can't tell enough people about Bretz. My brother is headed your way this summer from California to trade-in his rig. Tammi was super helpful and friendly and Collin was not pushy, and a great guy to work with. - Rob from Eureka, MT
I had purchased a 2011 Keystone Springdale and I just realized that I had never wrote or commented on the service, selection and price, I will start by saying 5 stars all the way, the experience was very pleasant I have referred at least 20 people to your lot. The sales person was , respectful and gave us the space we needed to make a buying decision, the price was $4000.00 better than anything we could find out there for that same trailer. I manage cargo trailers for www.trailersplus.com and I let my staff know that this is how we treat customers and how we sell trailers - Thanks Bretz
- Mark from Hayden, ID
From a Bretz RV customer that was traveling and used their Coachnet service that we include with every unit sold:
I recently had the need for my coach to be towed to a service center while outside Texarkana, AR. The entire process was handled by the Coach-Net staff in a professional, precise, and timely manner. My problem was confirmed by a technician, a service appointment was set up with the nearest Freightliner dealer, and a tow was arranged. The tow company, Red River Towing, was right on time, and the two individuals were careful and conscientious in both preparing my coach for tow, and while towing it through a area of construction to the dealer. In summary, the entire breakdown experience was made bearable by the great service of the Coach-Net staff. My thanks to your folks, and Red River Towing. You're known as the class act of the ERS business, and it shows! - Keith
Everything was great! Even though I only bought a $9,000 used unit, I was treated as though I bought a $500,000 diesel pusher.
Tracey and Tammy were very helpful. I feel very honored that Frank delivered and assisted. That old man personally helped this old man. Maybe I will be upgrading in the future - I will be back!
Thanks to all! - Kevin
Scotty Shines again! You guys are all great! See you at the lake! - Wendall
We were pleased with our dealings with Gregg, Tami, etc. - They need a bonus! - Brian
We're very pleased with the purchase. Everyone was knowledgeable about the products, as well as friendly and approachable. Tammy was very knowledgeable and helpful during the show-through. - J from East Helena, MT
I was very impressed with your overall approach. Please keep up the good work. I will recommend you to others and be back myself.Kip was exceptional throughout the process. Mike G. was excellent and efficient. Bill S. the mechanic was very thorough and helpful.Thanks!
Bill Phelps - William from Winston, MT
I can't think of a thing to improve! - Tracy from Saint Ignatius, MT
Everyone we met was very helpful and friendly.We can't think of a single thing to change. You guys are great and very impressive to deal with. - Jeffrey
Our Salesman, was Wayde Whitmire. He not only helped us pruchase our trailer, he helped us afterward when we had a problem with our trailer.
We would like to thank Wayde, our salesman, and Jack and Tammie in Service. They have all been very helpful and we would like to thank Bretz in general for standing behind your merchandise. - Monte
Kip is Awesome and helped us every step of the process. Great Job Kip! - Allen
We were so amazed by the professional and yet personal attention we got. Keep up the good work!
Wayde led to process and everyone was equally helpful - even the coffee maker earned a gold star!
Thanks to everyone for a great experience!
- Mr. from Lawton, OK
Todd Green went beyond the call of duty assisting us in every need - even weeks after the delivery! Great person we really enjoyed working with him.
Thanks for all of your assistance concerning the purchase and set up of our trailer. Keep up the good work!
Without you, we are dead in the water. You're the greater part of owning a trailer! - John from Missoula, MT
Question: If you were the owner of this company, what one thing would you change?
Good Question! But I cannot think of anything I would change! - Michael from Stevensville, MT
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