Fantastic experience!!Best place I have ever been too. Great help dump station and potable water. Fantastic help and workshop - Malcolm
Wonderful experience!Recently purchased a travel trailer from Bretz Rv and we had a wonderful experience. - David
Best experience!This was one of the best experiences buying our new camper! Thanks to everyone at Bretz!! - Dezeray
Appreciate your helpHis mastery of customer service communications was obvious and his willingness to help us through the day and keep us continuously informed of the progress was much appreciated. - Wayne
AwesomeHarry, Bryan and Mike we’re awesome!!!!!!!!!!! Best place to buy your RV!!! - SUE
Excellent experienceDewey was exceptionally knowledgeable, professional and fair. He made our experience stress less & easy. - Joy
Thank YouYou've helped us on previous annual trips and the service, efficiency, and friendliness have been consistently apparent. - Mc
treated with respectEven though we purchased one of the least expensive rigs on your lot, we were made very comfortable and treated with respect. As we get further into camping we will be back for repairs and upgrades.
Thanks! - John
Everyone was very helpful and courteous.Everyone was very helpful and courteous. everything was very well displayed, clean and tidy. - Vicki
Your people are terrific and we are the benefactors.Joan & I did some extensive shopping around since we are first timers. We purchased our new Airstream from Bretz mainly because of price. Although, we had a dealership hundreds of miles closer to our home we were able to negotiate a significantly better deal with Bretz. Tony led the way on this and gave us good ideas to consider and evaluate. Secondly, we were given superior service once we arrived to pickup the Airstream. Our trailer was ready & waiting. The walk through was thorough and patiently given answering all of our questions. Our new Airstream needed some minor adjustments several months after the sale which was provided under warranty and at no cost to us. Again the parts were ordered and waiting. We were in and out within two hours. It proved to us that our first encounter wasn't just a fluke. Your people are terrific and we are the benefactors. Needless to say Joan and I have promoted your business to others. - Brad
Our appreciationfor the comfortable buying experienceWe would like to express our appreciation to Bretz RV for the comfortable buying experience with the purchase of our first RV. Nate Monaco is a very nice young man and exhibited his knowledge and professionalism and represented your company very well as did his mentor Tony. We never felt pressured and he/they answered all of our questions (being first time buyers there were many) with honesty. His integrity stood out as number 1 as we traveled to 5 dealers in search of an RV. We will highly recommend Nate and Bretz RV to anyone we come across who might be looking for an RV. Thanks to your entire staff for a great buying experience. - Arville
Honesty and integrity of not only him, but your companyWe would like to personally recognize the customer service and commitment we received from Sonny.
We have been dealing with him the past few weeks on making a decision on the purchase of a 2014 Fifth Wheel. Sonny's knowledge and professionalism is to be commended. He has been upfront and honest as we have worked with him on this purchase. Sonny is a pleasure to work with and we
would recommend him to any of our family and friends.
We look forward in dealing with your service department throughout our ownership of our New 2014 Keystone Cougar 279 RKSWE and would hope that Sonny's commitment, honesty and integrity of not only him, but your company, will continue with us. - Don
I'm tickled to death with this companyI'm tickled to death with this company. I don't want to go anywhere else! - Phill
Nice dealership!Nice dealership! Marcello was very courteous and a very nice guy. I would be comfortable dealing with him again. - Pat
I didn't feel pressured, and they were very helpful.Honestly, I will say my visit to Bretz was my best experience of the day. I didn't feel pressured, and they were very helpful. - Devin
We cannot say enough good things about them.We recently purchased a 2010 Allegro Bus from your company. The entire process was handled in a very professional and business-like manner. The entire process was enjoyable. Two of your employees, however, went above and beyond the normal in trying to take care of your customers. Jarrod and Mike both went out of their way to be of service to us. We cannot say enough good things about them. Thank you. - Arthur
Scott was wonderful!Scott was wonderful!
He's helped us for almost two years. We finally made the jump and bought a beautiful RV. - Byron
The Bretz team is awesome!My husband and I were extremely happy with the service that was provided. My husband was especially impressed with how Richie Winters always included me in their conversations. The Bretz team is awesome! - Terry from Victor, MT
Top to bottom the people in your company are excellent,Top to bottom the people in your company are excellent, Myron is always so nice and helpful. They all speak to you and make you feel special. - Gerald from Missoula, MT
Top to Bottom the people at Bretz RV are excellentTop to Bottom the people at Bretz RV are excellent. Everyone speaks to you and makes you feel special. And as always Myron West is always so helpful! - Gerald from Missoula, MT
We have been blessed with such a great experience!!We have been blessed with such a great experience!! Tony was great and everyone else who helped us! We will be back and will share this with the people we know! - Sharon from Corvallis, MT
Everyone was so helpful, courteous, and kind!Everyone was so helpful, courteous, and kind! My husband and I were extremely happy with the service that was provided. My husband was especially impressed with how they always included me in their conversations. Your team is awesome! - Jerry from Victor, MT
We have been blessed with such a great experience!!We have been blessed with such a great experience!! It was the best experience when coming to buy something we have ever had! Tony was great and everyone else who helped us was also great to work with. We will be back and share this with the people we know! - Sharon from Corvallis, MT
We never felt rushed. We NEVER felt pressuredWe just wanted to let you know how much we enjoyed visiting Tour America. On impulse, we decided to go look around on Saturday. Ryan Rebish greeted us and showed us around the lot. We already had in mind to look at the Springdale Trailers, but we had no intention of buying one. Ryan first showed us the new ones, then the used ones. But, it was the 2009 Springdale that caught our eye. First, I thought it was too big for just the two of us. But, one thing led to another, and well, here we are the new owners of this lovely 2009 Springdale.
We also want you to know what we thought about Ryan's manner. Some salespeople are abrasive and impatient. Not Ryan. We noticed how pleasant his demeanor was, and how he didn't rush us. Patience is a virtue in a salesman, wouldn't you agree? He took his time with us, while responding to our concerns. Moreover, he listened to the things *we* were interested in, instead of trying to tell us what we *should* be interested in.
We never felt rushed. We NEVER felt pressured. I told him I was worried about the trailer being out in the snow since '09 and leakage problems. Showing his sensitivity, he explained in detail just how the roof top is made to prevent that. Then, he showed Carl the not so obvious aerodynamic 'vent cover' on top of the trailer. Carl liked that feature a lot. Both guys noticed that the tires didn't seem to be worn that much, too. Lastly, Ryan even responded to our worries about our cat by suggesting we could possibly carve a hole at the bottom of the bed for her to hide in, if we wanted. Anyway, what a creative fellow and a good "problem solver" he was!
So, we just wanted you to know how much we enjoyed our experience at your RV dealership! The closing process couldn't have been better, and Ryan again, showed his professionalism. We felt really good every step of the way.
Our best to you, - Carl from Billings, MT
Where customer service is important.We had our motorhome in to Bretz Billings for some service work. Everyone was really good, professional and friendly. It is nice to find a business where customer service is important. - Gary
OUTSTANDING! Every single employee is friendly, helpfulThis was perhaps the most pleasurable sales/service experience I have every had. OUTSTANDING! Every single employee is friendly, helpful, and all had wonderful attitudes. EXCELLENT! - Walter from Victor, MT
What an awesome experience.What an awesome experience. Best run place we have been in!!! Keep up the great work Bretz! - Kevin from Scobey, MT
We loved Todd Green, great guy, the zero pressure kind!We loved Todd Green, great guy, the zero pressure kind! - Darin from Superior, MT
professionalism during the purchaseHolly and I would like to thank the Bretz RV staff for the professionalism during the purchase and helpfulness during our travels. Thank you all! - Curtis from Box Elder, SD
I would be proud to own this dealershiYou have a great team. I would be proud to own this dealership. Thank you so much! - Roger from Brockway, MT
Enjoyed the ExperienceReally enjoyed the experience, it was the best I have had buying a new major item. - Gary
Everyone was very helpful and went way beyond.Everyone was very helpful and went way beyond. It was a pleasant experience buying our motorhome. Thanks! - Ronald from Hughson, CA
made the border crossing into Canada very easy.my salesmen Richie Winters and Kathy were very helpful. Kathy made the border crossing into Canada very easy. - Gordon from Calgary, AB Canada
Bretz is a very professional organizationTony Shoupe was very helpful and my wife and I enjoyed working with him. I am 75 years old, you meet a lot sales people in 75 years Tony ranks in the top 1%. Bretz is a very professional organization and we are very happy with our experience. - David from Victor, MT
best experiences with buying something we have ever had!We were treated so well! Was one of the best experiences with buying something we have ever had! We were so happy with Jeremy Winters & Mike Gornick, you're lucky to have them on the Bretz RV team! - Edward from Bozeman, MT
worked within our budgetWe came in with cash and Bob Tocci and the whole Bretz RV team worked within our budget to give us exactly what we wanted. Event if someone has a strict budget or thinks Bretz doesn't have quality used items we are proof they do! Thanks! - Robert from Lolo, MT
Enjoyable!Jim Knuchel - our salesman - was aces!
Mike made finance almost enjoyable! - Nancy
thank you to everyoneWe just wanted to say thank you to everyone involved with letting our 5 year old son go into the money machine for fun and then letting him keep the $3 he won. He was so elated all the way home, and still has his money and continues to talk about it. Thanks again Bretz for everything. - Mike from Butte, MT
knowledgeableRichie Winters was very helpful, understanding, knowledgeable, and friendly! It was also great to meet Dave Bretz, who happens to be one of my snow plowing customers He gave me a wonderful compliment. Thank you Dave ~ from one Happy Customer to another! - Margaret from Missoula, MT
every employee was kindMy family and I appreciate all the help we have received from your company. I have never been to a business where every employee was kind - no matter how noisy my kids were or how much money we were spending.
All employees that we dealt with were extremely helpful. It was Collin Griffiths who helped make our purchase a breeze and really understood what our family was looking for.
Thank you! - Nathanial
CLASS ACT!As a former salesman of 10+ years and with much success, I am rarely “sweet talked” into anything. Further still as an owner of a two-fold business, I am also solicited by a myriad of sales reps at least four to five a week with the best product and best deal on the table. Or so they say!
Collin, while certainly a confident salesman, did not have the “buy now or you will regret it” mentality. Collin listened to what I was hoping to do and proceeded to show and educate me on what I wanted to achieve. I knew within a short time I did not wish to go with the used route when comparing interest rates, price, warranty, and upgraded features in a NEW RV. Collin went out of his way and has continued to do so today - after the sale. He helped line me up with the service department, products, features of the camper, and most memorable was a carefully planned surprise for my son.
Dave Bretz has also been incredible as well throughout the all the phases of purchasing process and helpful to the point of getting his hands dirty - (which I felt a little bad for with the nice white shirts and ties.) Mike Gornick, in finance, who I have known for 20 years or more was beyond accmodating in the financing and additional products which I found value and peace of mind. Mike even found a great insurance rate and company. While I have not owned an RV before, both my 13 year old son and I feel confident we understand the many ins and outs of the camper thanks to Jared Schroeder and Jack Shoupe in the service department. Jared took the time to explain and demonstrate things to my son as well as myself, as I requested.
My son, Marshall and I would like to say to the Bretz RV team you are ALL indeed a CLASS ACT! (and in the famous words of Forrest Gump – “That’s all I have to say about that!”)
- Joseph from Missoula, MT
nice and warmFinally! We are able to purchase an Airstream. It is a premium unit and worth more - regardless of other dealer's proposals! You are the bottom line. The people at the Bretz RV are very nice and warm. Thank you also to Dave Bretz for coming in on your day off! Thanks! - G.R. from Missoula, MT
honesty, courtesy, friendliness, and professionalismYou may relax as I am not writing to complain. In fact, I am writing to commend not only Tiffin Motors for standing behind their product, but I am writing to commend Bretz, RV. I have been RVing for forty years. I have been to many RV repair facilities. I don't think I have ever been handled as well by all the people involved with an issue as I have in this case.
The highest praise I have though, goes to Todd Phillips and Jim Wills at Bretz RV. You can be glad Bretzs is a Tiffin service center. These two young fellows along with an even younger man named Carl treated my wife and I with honesty, courtesy, friendliness, and professionalism like I have not seen in young people in a long time. They were clean cut and affable, easy going, hard working and truthful about dead lines, parts and every aspect of the job. I really felt as though I could trust them, which in this day and age is something hard to find around a mechanics shop. If they said they were going to do something they did it, and did it promptly and professionally. I can't say enough about their demeanor, know how and they way they handled us and our Tiffin Motor Home. I hope this e mail finds it's way to all their supervisors and to the owners of both companies because people like this are a credit to you. - Alvis
Great support and very friendlyI just wanted to let you know how appreciative I am of Shane, your service manager. He was willing to talk me through a few electrical troubleshooting items on my trailer. I was trying to depart late afternoon last Friday for a camping trip, and he was very helpful when I called into your service department in my desperation.
I also want to thank Scott Tipps (who lives across the street from me) as he also stopped by and was able to help me finally resolve my issue, allowing my family to make our camping trip.
Great support and very friendly. Thank you.
- Chris from Missoula, MT
5 stars all the wayHi!
I had purchased a 2011 Keystone Springdale and I just realized that I had never wrote or commented on the service, selection and price, I will start by saying 5 stars all the way, the experience was very pleasant I have referred at least 20 people to your lot. The sales person was , respectful and gave us the space we needed to make a buying decision, the price was $4000.00 better than anything we could find out there for that same trailer. I manage cargo trailers for www.trailersplus.com and I let my staff know that this is how we treat customers and how we sell trailers - Thanks Bretz
- Mark from Hayden, ID
professional, precise, and timely mannerFrom a Bretz RV customer that was traveling and used their Coachnet service that we include with every unit sold:
I recently had the need for my coach to be towed to a service center while outside Texarkana, AR. The entire process was handled by the Coach-Net staff in a professional, precise, and timely manner. My problem was confirmed by a technician, a service appointment was set up with the nearest Freightliner dealer, and a tow was arranged. The tow company, Red River Towing, was right on time, and the two individuals were careful and conscientious in both preparing my coach for tow, and while towing it through a area of construction to the dealer. In summary, the entire breakdown experience was made bearable by the great service of the Coach-Net staff. My thanks to your folks, and Red River Towing. You're known as the class act of the ERS business, and it shows! - Keith
Great ExperienceBuying our new coach was a great experience. We felt very comfortable with every one who assisted us. We also truly feel like the dealership wanted us to be happy customers. We are! Thanks. - Edes
COOL FIX FROM BRETZ RVCOOL FIX FROM BRETZ RV We were traveling to the FMCA convention in Redmond, Oregon, from Livingston, Montana. It was a hot, 97-degree Sunday morning and our refrigerator would not work, period. Later in the afternoon we pulled into Bretz RV & Marine in Missoula, Montana. By then it was 101 degrees outside. A salesman let us park along a fence and helped us get electricity, but no refrigerator repair. It was summer, we had no appointment, and there was a full service parking lot! On Monday morning our service writer, Shane Lane, was able to get the fridge serviced. It was a minor short in the electrical system on the kitchen slideout. After two hours in the morning, we were on the road again. Our many thanks to Shane and to Bretz RV for their service. If you’re in Missoula, give them a call. - Family
We wouldn’t change a thing!We wouldn’t change a thing! There should be more RV dealers like Bretz. Our salesperson, Todd Green, made sure we had everything we needed and introduced us to all the people who could help us with the RV. Tammy was great on our walk-through. She made sure everything worked and that we understood every part of our RV. Mike made filling out all the paperwork very easy and even gave us insurance quotes. He also went over all of our warranty work. The whole experience was great! - Tommy
very knowledgeable and helpfulThank you for taking the time to welcome me aboard and to give me comfort in knowing I'm not just a "number". Everything about your company is truly amazing - starting from the impressive inventory to my great sales person to the finishing touches of making sure I'm comfortable with the unit before leaving the lot.
This is a life-long dream come true for me - thank you for making it affordable and also to Greg for not being a pushy salesperson, but for having the patience to teach me about the product I purchased. Phil was also great in handling the finance portion of this transaction.
I look forward to picking up my unit on Friday and I wish you a very happy and great day - G.
Dave Bretz was so very NICEWe were very favorably impressed with the honesty and integrity and nice personalities of all the people we met, especially Dave. Dave Bretz was so very NICE in all the good conotations of the overused word. No wonder you guys are doing so well.
Keep up the great work! We'll be back. Very pleasant experience and we LOVE our new RV. - Morris
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