We traveled from Southern California due to the price. We were extremely impressed with the quality, professionalism and “human touch”. - Excellent experience and we will spread the word.
Ed & Larky
Even though we bought a used boat, we were treated the same as if we bought a new boat. Thanks for that! Thanks for greeting us with a welcome and our picture on the screen in the entry way. You have Great Customer Service!
The Korals
Everyone was very helpful, and very helpful in all areas. The best service on any RV we have ever had. Your service department and techs were very good and the new coach check was excellent! Overall experience with Bretz has been very good. I have been dealing with you for 6 years.
One of the best buying experiences I have ever had. Thanks!!
JC
Mr. Facincani
Tracy & Mike both went out of their way to make sure all of our needs were met and anything else we needed.
I would open more than one Bretz stores in Montana and other states as well.
The customer service and customer care we receivd from Bretz was just awesome. We were treated with respect and not pressured into anything. I would recommend Bretz to all my friends and families before any other RV & Marine place.
Thanks Again!
Mr. Facincani
Employees are always professional and offer excellent customer service. Thank You.
Karen
Mr. Todd Green and Mr. Matt Madsen made the purchase of my new RV a very enjoyable experience! THANKS!
The Randalls
COOL FIX FROM BRETZ RV We were traveling to the FMCA convention in Redmond, Oregon, from Livingston, Montana. It was a hot, 97-degree Sunday morning and our refrigerator would not work, period. Later in the afternoon we pulled into Bretz RV & Marine in Missoula, Montana. By then it was 101 degrees outside. A salesman let us park along a fence and helped us get electricity, but no refrigerator repair. It was summer, we had no appointment, and there was a full service parking lot! On Monday morning our service writer, Shane Lane, was able to get the fridge serviced. It was a minor short in the electrical system on the kitchen slideout. After two hours in the morning, we were on the road again. Our many thanks to Shane and to Bretz RV for their service. If you’re in Missoula, give them a call.
DAVE & DORIS BAUER
The Vanfossens
The salespeople were not pushy and told us about the trailers and never forced anything on us.
The front desk people were always ready to help!
Mr. Trowbridge
I was talked to and included in everything - it was nice to have that!
Mrs. Trowbridge
The Vanfossens
Hi Phil, We wanted to let you and Ty know that we are using the heck out of that Mountaineer you sold us last August. We are presently in Alaska. We have been to Anchorage, Fairbanks, Denali National Park, and Seward. Soon to come are Kenai, Soldotna, Homer, Haines and Hoonah where we hope to do some fishing in the Icy Straight. We had our hot water fixed in Fairbanks and the extended warranty worked great.
Jerry and Paulette
Everyone was very helpful & courteous. There is nothing we would change.
The Sohrs
Thank you for everything. I will be back.
Donna
Thank you for everything. I will be back.
Donna
Dear Mr. Bretz,
We recently purchased a 2007 Newmar Dutch Star tag axle from you (this one was a Factory Delivery). Previously, we purchased a 2005 Dutch Star from Bretz RV and also, on this recent deal, we had a camper/truck trade-in.
On all of our dealings with Bretz RV, Rick Joos was our sales person. We have purchased many autos and RVs over the years and Rick is the most talented, honest and dependable sales person we’ve ever encountered! Rick followed our deals from beginning to end, to include follow-up calls and always making himself available to answer any of our questions. Rick is the Best of the Best.
He also has a monthly Newsletter he sends out to his customers. Because of Rick and the superb reputation of Bretz RV, we will always look to Bretz first for all our RV needs!
Also, I would like to thank Claralee, who personally called me to let us know the MSOs came in from Newmar when Newmar was running a little behind getting those out.
Thanks to Claralee and her outstanding relationship with Bennett Law Office, she made sure our paperwork got their as quickly as possible. It’s folks like Rick and Claralee that build the outstanding reputation that Bretz RV & Marine has throughout the Industry. Thanks Again!
Glenn
The Roches
Everyone from sales to service to business/paperwork was awesome!
Great Staff & Service!
The Roches
Dan was very helpful, always had a smile, he is a very nice person! We wouldn’t change one thing about the company. Very nice people –all of them.
Edward & Sandy
Hi Phil, We wanted to let you and Ty know that we are using the heck out of that Mountaineer you sold us last August. We are presently in Alaska. We have been to Anchorage, Fairbanks, Denali National Park, and Seward. Soon to come are Kenai, Soldotna, Homer, Haines and Hoonah where we hope to do some fishing in the Icy Straight. We had our hot water fixed in Fairbanks and the extended warranty worked great.
Jerry and Paulette
Mr. Facincani
Tracy & Mike both went out of their way to make sure all of our needs were met and anything else we needed.
I would open more than one Bretz stores in Montana and other states as well.
The customer service and customer care we receivd from Bretz was just awesome. We were treated with respect and not pressured into anything. I would recommend Bretz to all my friends and families before any other RV & Marine place.
Thanks Again!
Mr. Facincani
Mr. OClark
Jeff Crabtree was very helpful, but any employee I spoke to was open and helpful.
I hate to find any fault - this is an unusual service/customer oriented business, but if I had to change one thing, I would provide fresh cream for the coffee.
P.S. Thank you for the loaner car!
Mr. OClark
Mr. Guyton
Everyone was very helpful - I could not single one person out.
If I was the owner of this company I would offer free storage, free pump-outs, discounted propane....wait! - You already do that!!!!
Mr. Guyton
Mr. OClark
Jeff Crabtree was very helpful, but any employee I spoke to was open and helpful.
I hate to find any fault - this is an unusual service/customer oriented business, but if I had to change one thing, I would provide fresh cream for the coffee.
P.S. Thank you for the loaner car!
Mr. OClark
Everyone was very helpful, and very helpful in all areas. The best service on any RV we have ever had. Your service department and techs were very good and the new coach check was excellent! Overall experience with Bretz has been very good. I have been dealing with you for 6 years.
Several people, especially Tye and Tammy – (everyone), was very helpful! I wouldn’t change a thing!
Larry
Buying our new coach was a great experience. We felt very comfortable with every one who assisted us. We also truly feel like the dealership wanted us to be happy customers. We are! Thanks.
The Edes
Hello Doug! We hit bad weather from Blackfoot, Idaho to Provo UT. Snow, rain, hail & wind. The new coach got a real work out! Had 300 miles of pure HELL!!! We love the coach and we are very happy. Arrived home last night with it and everyone says “Wow! Its soooo big!”. Thank you and the staff of Bretz for making our stay very comfortable and also through all the transactions. Your tech, James, is very efficient and knowledgeable. He was a great help to us. We have and will continue to pass the word about you Doug and Bretz RV & Marine. Thanks to everyone.
Bill & Sheila
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AWARDS WE'VE WON!
 
In January of 1995, Bretz RV & Marine won the most highly coveted award in the RV industry. RVDA and RV Business magazine picked Mark Bretz and Bretz RV & Marine as the "Quality Dealer of the Year". This award is presented to only one RV dealership a year, out of a field of 3500 RV dealers nationwide. The award is based on criteria specified by the industry press and judged by a group of the dealer's peers. This was truly a humbling and exciting moment for Mark Bretz as he was presented the "Quality Dealer of the Year" award in front of several hundred of his RV business friends and associates. Click here to read the article.
In February of 1995 Bretz RV & Marine was awarded "Platinum Dealer Status" from Mercury Marine. We were the first dealer in the area to have achieved this status. This award is presented to dealers that have demonstrated a commitment to training sales and service personnel with the most current courses available; maintaining outstanding customer satisfaction, and sustaining a facility of the highest standards. Bretz RV & Marine has achieved the honor of being a multi year award winner of both the Fleetwood Enterprises "Circle of Excellence" and the Winnebago "Circle of Excellence" program.
For a number of years Bretz RV & Marine has been the "Number One" RV dealer in Montana, as reported by Statistical Surveys, of Grand Rapids, Michigan. Bretz RV & Marine has won many other awards over the past ten years. We want you to know about these awards, not to be boastful, but to show you our continued dedication to providing the best customer service and facility possible has paid off. Your repeat business makes it all possible and we hope to be of service to you again in the very near future.
We have earned the "Quality Dealer of the Year". We have earned "Platinum Dealer Status" and we have earned the "Circle of Excellence" year after year. The largest award we have won is the number of customers who refer their friends and neighbors to us every year. The confidence they have shown in us is the greatest achievement we could hope for. Now we want to earn your business. Give us the opportunity to earn your vote. Come and see Bretz RV & Marine for your next RV or boat purchase. Our teams commitment, to you, is to work hard for your business and treat you like a part of the family and like a good friend.
Bretz RV & Marine was recently named the Number One Dealer in Montana by Statistical Survey's Inc., for both Class 'A' motorhomes and for all motorhome sales.
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